Insights & Case Management

Every insight becomes an actionable case

Detected anomalies don't just appear as alerts — they become cases on your AI Kanban board. Organized by category, ranked by severity, with confidence scores and recommended actions. The board stays clean through automatic TTL-based archiving.

No alert fatigue. No manual cleanup. Just actionable work, organized.

AI Kanban 5 active
Critical 2
Gmail Soft Bounce Spike
94% 2h
Complaint Rate Threshold
91% 4h
Warning 2
Free.fr Deferral Pattern
87% 6h
Engagement Decay Trend
82% 1d
Info 1
Volume +32% vs Baseline
78% 8h

From detection to action, organized

Traditional alerting gives you a stream of notifications. You have to decide what's important, track what you've addressed, and remember to follow up. That's operational overhead.

The AI Kanban transforms alerts into a managed workflow. Cases appear, get worked, and auto-archive when resolved or expired. Your attention goes where it matters.

2 Insight sources Rule-based + AI analysis
4 Severity levels Critical, Warning, Info, Success
Auto TTL archiving Board stays clean
Two-Tier Analysis

Rule-based detection + AI pattern analysis

Cases come from two complementary sources — both feeding into the same unified Kanban board.

!

Computed Insights

Rule-Based

Seven specialized detectors run every 30 minutes. When metrics cross thresholds or deviate from baselines, they generate computed insights with deterministic severity.

  • Threshold-based detection
  • Day-over-day comparison
  • Fingerprint deduplication
  • Immediate case creation
Storage: computed_insights
! ! Engagor AI

AI Insights

Engagor AI

Engagor AI analyzes aggregated data looking for patterns humans might miss — correlations across dimensions, emerging trends, and subtle anomalies that don't fit simple threshold rules.

  • Cross-dimensional patterns
  • Trend identification
  • Natural language explanations
  • Confidence scoring
Storage: ai_insights
Card Anatomy

Everything you need to act

Critical 94% confidence

Gmail Soft Bounce Spike

Soft bounces increased 340% vs baseline. Rate limiting detected across 3 sender identities. Pattern consistent with reputation throttling.

gmail promo-eu rate-limiting
Recommendation:

Reduce Gmail volume by 30% for 7 days. Monitor complaint rate closely.

1
2
3
4
5
1
Severity + Confidence

Visual priority ranking plus AI confidence score (0-100%).

2
Title + Description

Clear summary and detailed explanation of the finding.

3
Context Tags

ISP, identity, category — quick filtering and context.

4
Recommendation

Actionable next step generated by Engagor AI.

5
TTL + Actions

Time remaining before auto-archive, plus quick actions.

Severity Levels

Automatic prioritization

Cases are automatically categorized by severity. Each level has its own TTL — critical issues stay visible longer, informational items expire quickly.

Critical

Immediate attention required. Reputation at risk, delivery severely impacted, or threshold breach.

12h Computed TTL
3d AI TTL

Example: Complaint rate >0.10%, bounce spike 5x

Warning

Should investigate soon. Trending toward problems or moderate deviation from baseline.

24h Computed TTL
7d AI TTL

Example: Deferral rate >5%, engagement -15%

Info

Informational observation. Notable pattern but not urgent. Good to know.

48h Computed TTL
5d AI TTL

Example: Volume +/-30%, device mix shift

Success

Positive observation. Good performance, improvement trend, or resolved issue.

24h All TTL
- Acknowledged

Example: Bounce rate normalized, engagement +20%

Self-Managing Board

Auto-archive keeps it clean

Alert fatigue kills productivity. Stale cases clutter the board. Manual cleanup is tedious. The AI Kanban solves this with automatic lifecycle management.

TTL Expiration

Each case has a time-to-live based on severity. When it expires without re-detection, it auto-archives.

Auto-Resolution

If the underlying issue resolves naturally (metric returns to baseline), the case moves to auto-resolved.

Manual Dismiss

Acknowledged an issue? Dismiss it to archive immediately. One click, it's gone.

Fingerprint Dedup

Same issue detected again? Existing case refreshes its TTL instead of creating duplicates.

o Active On your board
v
+ Auto-Resolved Issue normalized
or
~ TTL Expired Time limit reached
or
x Dismissed Manually archived
v
= Archived Searchable history
Deep Integration

"Talk about this issue"

Every case card has a direct link to AI Studio. Click it, and your conversational AI opens with full context — the anomaly details, the metrics, the history. Ask follow-up questions, drill deeper, get recommendations.

No copy-pasting data. No explaining the situation. The AI already knows.

Get Started

Ready for organized email operations?

See how the AI Kanban can transform your workflow from reactive firefighting to proactive management.